Extract from the admissions and enrollment process of the International Postgraduate School

The purpose of the admissions process for the International Postgraduate School's training programs is to establish the procedures, deadlines, and activities required for a student's admission to the requested program at the International Postgraduate School.

Admission Requirements:

· Access route by qualification: University degree or equivalent specified in each training program.

· Access route through accredited professional experience: Professional record or equivalent document, with a minimum of 3 years of experience in a position with minimum competencies of a Bachelor's degree or equivalent specified in each training program.

The body responsible for student admissions will generally be the Admissions and Enrollment Department, which may, where appropriate, delegate this responsibility to the training program director.

The general admission procedure and selection criteria are as follows:

1st. Completion and submission by electronic means of the application form.

2nd.   Review of the application: in a maximum period of 2 business days The admissions and enrollment department reviews the application and the information provided therein.

3rd.   Telephone interview: in a maximum period of 1 business day After reviewing the application, the Admissions and Enrollment Department will call the applicant to verify that they meet the requirements for enrollment in the requested training program, address any questions they may have, and provide information on all academic aspects, credit structure, internships, and training time. After verifying the requirements, the applicant will be asked for the necessary documentation to prove their eligibility.

4th.   Sending documentation: the interested party has in a maximum period of 2 business days for the electronic submission of the documents required to prove that you have the required entry profile:

a. University degree.

b. Corresponding documentation to prove work experience in the case of non-university profiles.

If the applicant does not submit the requested documentation within the specified period, the Admissions and Enrollment Department will send a reminder message electronically. If the documentation is not received, the application may be deemed rejected.

5th.   Verification of the documentation provided: in a maximum period of 2 business days The Admissions and Enrollment Department verifies that all documentation is correct; if not, a formal appeal is submitted electronically.

6th.   Communication of the resolution to the request: once the documentation provided has been verified, The admissions and enrollment department communicates formally, within the within 2 business days for verification, the resolution to the request made:

to.      Favorable resolution: communication via email of the favorable result, summary of the program in which you have been admitted and the process to be carried out for the formalization of the enrollment (see enrollment process extract), granting you 5 business days for such formalization. In cases where the interested party has requested credit recognition, they will be informed of the process to be followed in the email (see credit recognition process).

b.      Unfavorable resolution: communication via email of the unfavorable result, motivating the cause thereof.

In relation to this admissions process, the Management of the International Postgraduate School defines, applies, and monitors the following indicators:

– Maximum time from the time the interested party submits the information request to begin the admissions process until they receive notification of the decision. This indicator ranges from 2 to 10 business days.

– Average time from the time the applicant submits the information request to begin the admissions process until they receive the decision. This indicator ranges from 2 to 10 business days.

– Number of complaints filed in relation to the admission process.

– Number of resolutions resolved in relation to the admissions process. The range for this indicator will be between 75% and 95% of claims resolved within the maximum timeframe.

– Average time taken to resolve complaints received regarding the admissions process. The range for this indicator is between one and two months.

The measurement of the indicators will be carried out annually.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

FORMATS: admission application, admission resolution and minutes.

Extract from the Admissions and Enrollment Process of the International Postgraduate School.

He registration process of the International Postgraduate School aims to establish the procedures, deadlines and activities to be carried out for the formalization of the enrollment of a student in the training programs of the International Postgraduate School.

The body responsible for student registration will generally be the Admissions and Registration Department, which may, where appropriate, delegate this responsibility to the training program director.

The general registration procedure is described below:

1st.   Start of the process: After the admissions process is completed, the admissions and registration department formally informs the interested party of the favorable resolution and issues the certificate of having been admitted to the requested program and informs them of the process to be carried out for registration and the required documentation (see admissions process), granting them to this 5 business days.

2nd.   Sending registration and documentation: The student electronically submits the necessary documents to the Admissions and Enrollment Department to formalize their admission to the International Postgraduate School program they have been admitted to. Required documentation:

a. National identity document or equivalent.

b. A duly completed and signed registration document, where the student will also indicate the chosen payment method.

c. Proof of payment of the registration reservation.

3rd.   Verification of the documentation provided: in a maximum period of 2 business days The admissions and enrollment department verifies that all documentation provided by the student is correct. If it is not, a formal complaint is filed electronically, allowing a maximum of two business days for correction.

4th.   Communication of the resolution: Once the documentation provided by the student has been verified, the admissions and registration department formally communicates, within the 2 business day period for verification, the resolution confirming the formalization of the registration and the start dates of the call.

2.      Opening of the file: The admissions and enrollment department proceeds to open the student's file (see file process), registering said student in the corresponding academic call, thus informing the academic department of the enrolled program and including it in the training platform.

In relation to this enrollment process, the International Postgraduate School's management defines, applies, and monitors the following indicators:

– Maximum time from the time a student completes the enrollment application until they receive confirmation and the application takes effect, specifically the activation of the academic platform and inclusion in lists and transcripts. This indicator ranges from 1 to 10 business days.

– Number of complaints filed in relation to the registration process.

– Number of complaints resolved in relation to the registration process. The range for this indicator will be between 75% and 95% of complaints resolved within the maximum timeframe.

– Average time taken to resolve complaints filed regarding the registration process. The range for this indicator is between one and two months.

The measurement of the indicators will be carried out annually.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

FORMATS: Enrollment document, admission certificate and transcript.

Extract from the PROCEDURE for the Recognition and Transfer of Academic Credits.

The procedure for recognition and transfer of academic credits in the Master's programs of the International School of Postgraduate Studies Its purpose is Facilitate student mobility, detailing the requirements and the process for the International Postgraduate School to accept credits obtained in other Master's programs or Microcredentials, so that they can form part of the student's file for the purpose of obtaining a different degree from the one from which they came.

This procedure also includes the recognition of professional internship credits for professional experience accredited at the appropriate skill levels and within the appropriate time periods.

The International Postgraduate School may recognize credits in official Master's studies for the following concepts:

1. Microcredentials of 20 ECTS from an already certified program of the School itself, in accordance with the CUALIFICAM Program.

2. Master's or Microcredential programs of 20 ECTS from an already certified program from other Business Schools or Graduate Centers associated or linked to Aeen, subject to the same evaluation and certification process as the CUALIFICAM Program.

3. University Master's degrees, whether official or private, and from accredited Business Schools and Postgraduate Centers (AMBA, EQUIS, AACSB, etc.).

4. Proven professional experience at the appropriate skill levels and time periods.

Credits corresponding to the Master's Final Project will not be recognized.

Recognized or transferred credits will be recorded in the student's file and in the European Diploma Supplement.

The maximum credits to be recognized in each case will be the following:

For 20 ECTS microcredentials from an already certified program of the School itself, up to 15%. As an exception, this percentage may be exceeded to the point where all credits derived from these studies are recognized, provided that the corresponding degree ceases to be offered and is discontinued and replaced by the new official university degree in which the academic credits are recognized. In this case, internal quality assurance systems will ensure the academic suitability of this procedure.

· Master's or Microcredential programs of 20 ECTS from an already certified program from other Business Schools or Graduate Centers associated or linked to Aeen, subject to the same evaluation and certification process as the CUALIFICAM Program, up to a 15%.

· Master's degrees from official or national universities, and from accredited business schools and postgraduate centers (AMBA, EQUIS, AACSB, etc.), up to 30% or the limit established by current regulations, with the Master's Thesis excluded from recognition.

· Professional internships based on accredited professional experience at the appropriate skill levels and time periods, up to 15%, with a maximum of 12 ECTS.

The credit recognition process consists of two phases:

A) Application for recognition study: This application is submitted using the application form provided for this purpose and provided by the Admissions Department. Scanned documentation must be attached to this form to obtain a provisional resolution on the status of your studies. This resolution is void if the applicant does not submit the certified documents within the deadlines established in the provisional resolution. Incomplete applications or applications that have previously been rejected will not be accepted.

B) Delivery of final documentation and final resolution: Once the final documentation has been received, certified on paper or by digital certification, the School will validate said documentation and issue a final resolution within a maximum period of two months from said validation.

Recognition will be carried out by ensuring the appropriateness of the skills and knowledge acquired in the subjects passed or the experience provided by the student with the requirements of the destination degree for which recognition is being requested. In particular, the correspondence between the content/syllabus, the skills acquired, the learning assessment system, and the number of hours/credits for which validation is being requested will be analyzed. Likewise, the time elapsed since the credits to be validated were passed will be assessed, as well as the relevance of any legislative or state-of-the-art changes that have taken place since the date on which these hours/credits were passed.

When the credit recognition process refers to credits for professional internships based on work or professional experience, the application must be made on the basis of a report on the duties performed, which must be certified by the organization in which said duties were performed or, in the case of professional experience, with certificates and invoices issued or any other document that the School deems necessary to issue a favorable resolution for recognition.

The credit recognition resolution It will be valid for the edition closest to the start date of the final resolution and provided that in the period between the communication of the study and the request for effective recognition of credits there is no change in applicable regulations or modification of the study plan of the destination Master's degree.

The Admissions Department will be responsible for these phases. The General Management will have ultimate responsibility. 

In relation to this Credit Recognition Process, the Program Management defines, applies and monitors the following indicators:

• Number of students requesting credit recognition, with details of the type of credits for which recognition is requested and those for which it is intended to apply.

• Number of students for whom credit recognition is granted, with details of the type of credits for which recognition is granted and to which it applies.

• Maximum time from when the student requests recognition until they receive confirmation of said recognition. The range for this indicator is between one and two months.

• Number of claims filed in relation to the credit recognition process.

• Number of claims resolved in relation to the credit recognition process. The range for this indicator will be between 75% and 95% of claims resolved within the maximum timeframe.

• Average time taken to resolve claims filed in connection with the credit recognition process. The range for this indicator is between one and two months.

The measurement of the indicators will be carried out annually and will be reflected in a report.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

Formats of the procedure: Resolution. Minutes. 

File Management Procedure

Extract from the file management procedure: procedure for temporary suspension of students:

This procedure is intended to regulate situations in which the training process is interrupted or a change in the application period occurs. The temporary suspension of a student's record will be treated as an exceptional situation, and therefore, they will only be admitted when exceptional circumstances exist that, in the judgment of the responsible authorities of the International Postgraduate School, may justify their acceptance. Justified reasons include, among others, family, work, illness, or accident, provided they are duly accredited. It will be governed by the following guidelines:

– The student must be up to date with payments for the Master’s/Expert program he/she has purchased.

– The student must formalize the temporary suspension of the file document in writing.

– Under no circumstances will a favorable resolution of a student's request for temporary suspension of their record entail a refund of the amount paid to the International Postgraduate School or exempt them from paying the fees due on the dates established in the enrollment document.

Effects of the temporary suspension of the file. The temporary suspension of a student's record will have the following consequences:

– The student may only request re-entry into the training program he or she was previously enrolled in.

– Final grades for passed subjects will be honored, provided that these subjects have not undergone any changes in their structure or assessment method.

– The student must retake from scratch the subjects he/she failed or those that have been modified.

– The deadline to meet the requirements for completing an internship will be 12 months from the start of the new session for which the student is returning.

– The Master's degree must be completed within a maximum of 18 months from the start date of the application period to which the student is transferring, with no possibility of extension.

After 18 months from the start of the application period, if the student has not passed all the subjects and the Master's Thesis, he or she will be dropped from the Master's program. In this case, as well as in the case of withdrawal for any reason, the student will not be exempt from paying the full Master's fee.

He procedure to follow for the temporary suspension of the student's file is:

1.      Application: Sending the application form to the academic department. This application may be made within 18 months awarded to students to complete the training program in which they enrolled.

2.      Report preparation: Once the application has been received, the academic department requests the administration department to provide the payment status of the student in question and prepares an academic monitoring report for the student. maximum period of 5 business days for the transfer of the application and accompanying documentation to the Directorate of the training program in question.

3.      Resolution: Once the documentation provided has been verified, the Program Management, in a maximum period of 3 business days, will issue the adopted decision to the academic department, which will be responsible for formally communicating to the student the resolution to the request made:

to.      Favorable resolution: communication via email of the favorable result in a maximum period of 2 business days since the issuance of the decision taken by the Management.

b.      Unfavorable resolution: communication via email in a maximum period of 2 business days since the issuance of the decision taken by the Management.

Extract from the file management PROCESS: procedure for changing the call for students:

Transfers of enrollment to a subsequent session than the one initiated by the student will be treated as an exceptional situation and will only be accepted in the case of proven force majeure. To this end, the International Postgraduate School will assess this circumstance in order to authorize the change, which, if granted, will be governed by the following guidelines:

– The student must be up to date with payments for the Master’s/Expert program he/she has purchased.

– The student must formalize the registration transfer document in writing.

– If the new edition requires a new software license to track the coursework, the student must pay the license fee for the new edition.

– The amounts to be paid will be reflected in the edition change document and must be paid before the change becomes effective.

– If the new edition includes new certifications, students may choose to pay for them and access them, or be excluded.

Effects of the transfer of registration. Transferring your registration will have the following consequences:

– Final grades for passed subjects will be honored, provided that these subjects have not undergone any changes in their structure or assessment method.

– The student must retake from scratch the subjects he/she failed or those that have been modified.

– The deadline for fulfilling the internship requirements will not be extended; the 12-month period from the start of the year in which the student first enrolled will remain the same.

– The Master's degree must be completed within a maximum of 18 months from the start date of the program to which the student is transferring, with no possibility of extension.

After 18 months from the start of the program, if the student has not passed all the subjects and the Master's Final Project, he or she will be dropped from the Master's program. In this case, as well as in the case of withdrawal for any reason, the student will not be exempt from paying the full Master's program fee.

He procedure to follow for the transfer of registration to a later call is:

4.      Application: The student must send the application form to the academic department to transfer enrollment to a subsequent session. This request may be made within 18 months awarded to students to complete the training program in which they enrolled.

5.      Report preparation: Once the application has been received, the academic department requests the administration department to provide the payment status of the student in question and prepares an academic monitoring report for the student. maximum period of 5 business days for the transfer of the application and accompanying documentation to the Directorate of the training program in question.

6.      Resolution: Once the documentation provided has been verified, the Program Management, in a maximum period of 3 business days, will issue the adopted decision to the academic department, which will be responsible for communicating to the student the resolution to the request made:

to.      Favorable resolution: communication via email of the favorable result in a maximum period of 2 business days since the issuance of the decision taken by the Management.

b.      Unfavorable resolution: communication via email in a maximum period of 2 business days since the issuance of the decision taken by the Management.

Extract from the file management PROCESS: procedure for definitive suspension of the student's file:

After 18 months from the start of the application period, if the student has not passed all the subjects and the Master's Thesis, he or she will be dropped from the Master's program. In this case, as well as in the case of withdrawal for any reason, the student will not be exempt from paying the full Master's fee.

Likewise, the student has the right to withdraw from the contracted training within a period of 14 calendar days without needing to provide justification. The withdrawal period will expire 14 calendar days after the day of activation of your service. To exercise the right of withdrawal, you must use the form included in this link: https://eiposgrados.edu.es/condiciones-de-matricula/ and send it to info@eiposgrados.edu.es After this 14-day period has elapsed, the student who withdraws from this contract will not be entitled to a refund of any of the amounts paid and will remain obligated to pay the amounts committed to the EIP itself or to the financial institution.

This obligation to pay in the event of withdrawal after the 14-day period has elapsed will only be extinguished in the following two cases:

– Due to a serious illness of the student, duly certified by a medical report from the corresponding Health Service or equivalent body, which concludes this impediment.

– Due to the death of the student, a document proving such circumstance must be provided by the person who claims it.

In relation to this file management process, the Management of the International Postgraduate School defines, applies, and monitors the following indicators:

– Percentage of temporary suspensions out of total registrations. The range for this indicator is a maximum of 40%.

– Percentage of changes in application periods out of the total enrollment. The range for this indicator is a maximum of 40%.

– Percentage of permanent suspensions out of total enrollment. The range for this indicator is a maximum of 40%.

– Number of complaints received related to the student file management process.

– Number of resolutions resolved in relation to the student file management process. The range for this indicator will be between 75% and 95% for complaints resolved within the maximum timeframe.

– Average time taken to resolve complaints received regarding the student file management process. The range for this indicator is between one and two months.

The measurement of the indicators will be carried out annually and will be reflected in a report.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

Responsibility for this procedure falls upon the Academic Department. The ultimate responsibility lies with the General Management.

FORMATS: Request for change of call. Request for temporary suspension. Indicator measurement records.

Extract from the Procedure for the preparation and management of academic records.

The preparation and management of academic transcripts is the responsibility of the Academic Department of the International Postgraduate School and, specifically, of the person who performs the Academic Coordination functions for each Program.

The academic records certify to third parties the grade obtained by the student during the Program, which coincides with the objective of this procedure.

Students are graded by teachers directly on the online platform, being responsibility of the Academic Department, the recording of said grades in the corresponding subject record, as well as the signing of each record.

The final report for each subject includes the following information:

· Name of the Program and call for applications.

· Name of the subject.

· Subject credits.

· Teacher/s responsible for its delivery.

· List of students, including first and last names and identification details provided during registration, and numerical and qualitative grades.

· Date and signature (digitized/digital) of Academic Coordination.

The final report of the training program will be prepared by the person who performs the Academic Coordination functions of each program, with the following content:

· Name of the Program and call for applications.

· Training program credits.

· Director of the training program.

· List of students, including first and last names and identification details provided during registration, and numerical and qualitative grades.

· Date and signature (scanned/digital) of Program Director/Area Manager.

The final report for the course must be completed and signed within one month from the date on which the teacher completes the grading of all students in the corresponding session.

The final report of the training program must be completed and signed within a maximum of one month from the date on which the teacher completes the grading of all students in the last subject taken, including the final project.

The minutes will be kept in digital format, classified by call.  

In relation to this Procedure for the Preparation and Management of Academic Records, the Program Directorate defines, applies, and monitors the following indicators:

· Maximum time for issuing minutes. The standard for this indicator will be 85% of minutes issued on time.

Average time for issuing minutes. The standard for this indicator will be 85% of minutes issued on time.

· Maximum time for signing minutes. The standard for this indicator will be 85 % of minutes signed on time.

Average time for signing minutes. The standard for this indicator will be 85% of minutes signed on time.

The indicators will be measured annually. The Directorate-General will have ultimate responsibility for this procedure.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

Formats: Academic records. Indicator measurement records.

Extract from the Academic Certificate Management Process:

The academic certificate management process aims to enable students to request academic certificates for studies completed at the International Postgraduate School or for other aspects related to the training program.

The issuance of academic certificates will begin with a student's application. In this application, the student must indicate, in addition to their ID, full name, and training program, the type of certificate they are requesting:

– Registration certificate – Gratuitous

– Academic certificate with subjects passed and average grade – Gratuitous

– Certificate of completion of the training program – Gratuitous

– Custom certificates – Subject to payment of the corresponding fees

The issuance and shipment will be made in the maximum period of 10 business days, upon payment by the student of the issuance fees, for those certificates where this is required, and they will be signed by the Director General of the International Postgraduate School. The responsibility for issuing certificates falls on the Academic or Employment Department, depending on the type of data requested. The ultimate responsibility for this procedure falls on the Director General.

Certificates will be issued in non-modifiable electronic format. Upon request, they can also be issued in physical format.

In relation to this Academic Certificate Management Procedure, the Program Directorate defines, applies, and monitors the following indicators:

• Maximum time from the student's request to the delivery of the requested certificate. The standard for this indicator is 15 business days from the date of the request or, where applicable, from verification of payment of the issuance fees.

• Average time from the student's request to the issuance of the requested certificate. The standard for this indicator is 15 business days from the date of the request or, where applicable, from verification of payment of the issuance fees.

The measurement of the indicators will be carried out annually and will be reflected in a report.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

FORMATS: File, certificate models. Certificate registration.  

Extract from the Procedure for issuing and managing Titles.

He object of this procedure is to establish the phases, responsible parties and indicators of the process linked to the issuance of titles. The procedure it starts Once the certificate of completion of a call for the Program has been issued and signed, the Academic Department will issue and send the certificate of completion of the training to the students who have obtained the PASS grade.

The broadcast and shipping of the titles will be carried out within a maximum period of one month, upon prior payment by the student of the full price of the Program and the rights to issue the degree, where applicable. 

Each title will include the following mentions on the obverse

· Program Name.

· Name, surname and identification document of the student.

· Number of hours/credits of the training program.

· Completion date.

· Date of issue of the title.

· Identification code of the issued qualification.

· Signature of the Program Director/Area Director and seal of the School.

· School logo.

On the back of the certificate, details of the subjects that make up the completed training program will be included.

The titles will be issued in non-modifiable electronic format and password-protected. Upon request, the titles will also be issued in physical format with the same acknowledgments as those provided for the digital format.

All degrees will be registered in the International Graduate School's Register of Issued Degrees. Registration information for each degree will include:

Code of the issued title.

Name, surname and identification document of the student.

Exact name of the issued title.

Promotion in which the student completes.

Expedition date.

Person who registers the title.

Responsibility for this procedure falls upon the Academic Department. The ultimate responsibility lies with the General Management.

In relation to this Procedure for issuing and managing Titles, the Program Management defines, applies and monitors the following indicators:

Maximum time for communication of the list of titles to be issued and signature. The standard for this indicator is 30 days from the date on which payment of the issuance fees is verified.

Average time for communication of the list of titles to be issued and signature. The standard for this indicator is 30 days from the date payment of the issuance fees is verified.

Maximum time for issuing and signing academic degrees. The standard for this indicator is 30 days from the date payment of the issuance fees is verified.

Average time for issuing and signing academic degrees. The standard for this indicator will be 30 days from the date payment of the issuance fees is verified.

The measurement of the indicators will be carried out annually.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

FORMATS: Title, Title Registry. Minutes.   

Extract from the Procedure for handling suggestions, complaints and claims.

Within the framework of the SIC of the International Postgraduate School and the commitment to meeting the expectations of its stakeholders, continuous improvement and orientation of teaching to students and, with this objective, is integrated Procedure for managing claims, complaints, suggestions and compliments.

The Procedure is structured around the EIP Mailbox, a participation channel open to the entire educational community aimed at collecting suggestions, proposals, comments, or compliments that contribute to improving management and increasing the quality of the services provided.

Additionally, for any claim, complaint, or query of a strictly academic nature or related to a specific program, students may preferably contact info@eiposgrados.com, indicating their contact information, the program they are enrolled in, and the details of their request or complaint.

Within a maximum of 24 business hours, we will acknowledge receipt of the communication, requesting additional information, if applicable, and informing you of the estimated timeframe for resolving the incident, which should not exceed fifteen business days.

Notifications received in this mailbox will be collected in the system, with details of:

· Identifier.

· Date.

· Details of the claimant.

· Product or service that is the subject of the complaint.

· Description of the complaint or claim.

· Requested solution, if applicable.

· Person responsible for its resolution.

· Response deadline.

· Immediate action established.

· Date the incident was closed and the claimant was notified.

The decision on the incident will be taken by the parties involved with the VB of the General Directorate specific to which it refers and will be recorded for the purpose of adopting the necessary corrective measures, if applicable.

The resolution will be communicated to the claimant.

If, due to the nature of the incident, it is not possible to resolve it within the expected timeframe, the claimant must be notified of both the estimated resolution date and the reason for the delay.

Congratulations or suggestions received in the form of Google reviews will be responded to within 48 business hours, via the International Postgraduate School profile.

In relation to this Procedure for managing claims, complaints, suggestions and compliments, The Program Management defines, applies and monitors the following indicators:

· Number of claims, complaints, or queries received, with details of their type.

Average response time to claims, queries, complaints, and reviews. The standard for this indicator will be 80% for timely responses.

Number of claims resolved within the deadline. The standard for this indicator will be 80% for claims resolved within the deadline.

The measurement of the indicators will be carried out annually.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

Formats: Incident, complaint, and claim log. Indicator measurement reports. 

Extract from the Management Responsibilities Procedure

Management Reviews of the IMS They have the mission of ensuring the convenience, adequacy, effectiveness and continuous improvement of this.

They are held in regular meetings with a minimum frequency of one every twelve months; although, at Management's discretion, extraordinary meetings may be held at any time.

The person responsible for monitoring, in addition to any personnel deemed appropriate by Management/Direction, must participate in Management Review meetings.

The information for the meeting must contain:

1.   Customer-related information, including customer feedback questionnaires.

2.     Monitoring the training plan.

3.     Evaluation of academic and administrative processes and indicators.

4.     Assessment of legal compliance and legislative changes. Changes that have arisen in legal requirements.

5.     Review of suggestions, complaints and claims received from external stakeholders.

6.     Monitoring of the proposed indicators and evaluation of results.

7.     New Opportunities and Improvement Actions

8.     Monitoring of improvement actions from previous reviews by Management.

9.     Decision making.

He monitoring manager Prepares minutes of the management review meeting, indicating the date it was held, all topics discussed, decisions made and actions taken to implement them, as well as those responsible for carrying them out and the planned implementation timeframes, resources allocated, etc. The relevant results of the management review will be made available for communication and consultation.

In relation to this procedure there are no specific indicators as it includes the measurement of all of them.

Formats: Indicator measurement records. Management review records. 

Extract from the Internship Management and Career Guidance Process

The purpose of this process is to establish the steps to be taken and the deadlines for organizing and managing external internships (curricular and extracurricular).

Curricular Practices

Curricular internship credits will be mandatory and will be carried out in accordance with the corresponding Training Plan for each training program. Each call for applications will establish the program schedule in its teaching guide, according to the calendar agreed upon by the different entities involved. Furthermore, for exceptional reasons, the Department of Employment, together with the academic director of each training program, may authorize curricular internships to be held during a period other than that specified in the teaching guide.

Responsibility for this procedure will fall to the Department of Employment. Ultimate responsibility will lie with the Directorate General.

As a general rule, internships cannot be split up.

To complete the internship, the student must not have, nor have had prior to the internship, a contractual relationship with the company or institution where the internship is being conducted for similar tasks. However, and exceptionally, the curricular internship may be carried out at the institution where the student works, subject to prior authorization from the Director of the Employment Department of the International Postgraduate School.

In any case, the activities carried out by students will be directly related to the content and skills defined in the curriculum.

The dissemination will be carried out through the following channels:

– On the Talent Management Platform made available by the International Postgraduate School for this purpose.

– On the Virtual Training Campus.

– Through emails addressed personally to the students.

– Any other means of communication used with students to give greater visibility to the offers.

Internships can be assigned in four different ways:

– Through placement, at the proposal of the International Postgraduate School, with the approval of the company or institution. To this end, the employment department will establish the guidelines and criteria for assigning these internships, which must include academic records.

– Participation of students in pre-selection processes established by the employment department and, where appropriate, subsequent selection by companies or institutions.

– Active search and location of a workplace by the student.

Companies or institutions with which the International Postgraduate School has collaboration agreements for curricular internships for their students will offer at least one internship position during the academic year. Likewise, companies with collaboration agreements for internships will be published in the relevant section of the School's website.

In the event that several students apply for the same curricular internship offer, the criteria for selecting the final candidate will be based on:

– The suitability of the student's professional profile to the requirements indicated in the internship offer.

– The number of credits passed.

– The average grade of the academic record.

Students completing an internship will be assigned an employment tutor. The employment tutor must effectively monitor the internship, coordinating with the tutor from the collaborating entity. To this end, there will generally be personal contact by telephone at the beginning of the internship. Furthermore, ongoing and periodic contact must be maintained with the external tutor to assess the student's progress and verify compliance with the training program. The employment tutor will be responsible for evaluating the internship curriculum.

During the curricular internship, the student will perform the duties and tasks described in the corresponding Training Project, following the instructions of their employment tutor. They will also accept the other conditions included in the corresponding internship annex prior to the start of the internship.

Once the curricular internship has been completed, the International Postgraduate School will issue the student a document certifying the internship, which will include information regarding the collaborating institution, the duration, and the date of the internship. The corresponding credits will also be obtained.

It also contemplates the recognition of professional internship credits for professional experience accredited at the appropriate competency levels and in the appropriate periods (see credit recognition procedure).

Extracurricular Internships

For students who meet the established requirements, the International Postgraduate School undertakes to provide the student with an extracurricular internship with the following requirements:

– Linked to all or part of the competencies of the training program carried out.

– Full or part-time.

– Within the province indicated by the student; otherwise, within a neighboring province if the workplace is no more than 80 km from their place of residence. In any province, if teleworking is available.

– With a minimum duration of 3 months and a maximum of one-third of the master's hours (to be completed in a maximum of 6 months).

– With a start date within six months after the student meets all the requirements listed in the following paragraph.

To access an internship, you must meet all of the following requirements within a period of no more than 12 months from the start of the year in which you first enrolled.

– Pass the % credit limit established for each training program.

– Specifically pass the personal branding/professional development course included in all training programs at the International Postgraduate School.

– Have a validated and visible profile on the talent management platform provided by the International Postgraduate School.

– Have full availability during the sector’s regular hours.

– Be a legal resident in Spain and have the necessary permits to contribute to Social Security under the terms established by current legislation for non-work-related internships.

– Not suffer from any illness or circumstance that would prevent them from performing the internship.

– Be up to date with payments according to the payment schedule established in the registration.

If, for any reason, a student rejects the internship offered under the conditions described above, the International Postgraduate School will deem the student unavailable for extracurricular internships and will close the option on their academic record. Students will be deemed to have rejected the internship offer, whether they formally reject it, decline to participate in the application process, or fail to meet the requirements within the established deadline, specifically:

– If, after 12 months from the start of the first session in which you are enrolled, you do not meet all the requirements. This is except in cases of temporary suspension of the academic record, in which case 12 months from the start will be taken into account for the new session.

– If, after being contacted by the International Postgraduate School for an interview or a direct internship offer, you do not respond to messages or do not reply to the company that attempts to contact you, or you do not show up for the interview or refuse to attend.

– If, upon attending the interview, you show a lack of interest in the position, company, or conditions, or deliberately provoke rejection in the opinion of the interviewer.

– If, after being selected, you do not sign the Internship Annex or, after signing it, do not show up at the company.

– If you abandon the internship or the company requests its termination for reasons attributable to the student.

Internships will generally be paid, unless specifically authorized by the student. This compensation will be borne by the host company or entity and must be paid monthly in arrears in the same installments as the employees' salaries.

The host company or entity will be required to register the student with Social Security, indicating the trainee code in all cases during the process.

In relation to this management process and internship pool, the Program Directorate defines, applies, and monitors the following indicators:

• Number of internship positions offered by companies or institutions.

• Number of internship positions offered filled.

• Number of internships recognized by accredited professional experience.

The measurement of the indicators will be carried out annually.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

Formats: Internship management platform. Communication templates. Indicator measurement reports.

Extract from the Employment Management and Career Guidance Process

He aim The purpose of this procedure is to define the guidelines for managing student job placement and the career guidance process. The Job Bank is managed through the International Postgraduate School's Employment Department and is part of its job placement process. The General Management is ultimately responsible for this procedure.

This is a personalized service that begins From the moment students enroll in their chosen training program to their permanent entry into the labor market. With this service, the International Postgraduate School promotes job placement by matching the job offers received from our partner companies with the qualified professional profiles available in our Job Bank.

To participate, students must register their professional profile on the talent management platform provided for this purpose. They will have the support and guidance of an employment tutor at all times, who will help them create an optimal profile for selection.

By creating their profile on the platform, students authorize the International Postgraduate School to make their application visible to the various companies or institutions with which it has collaboration agreements.

In relation to this admissions process, the Management of the International Postgraduate School defines, applies, and monitors the following indicators:

– Number of job offers.

– Percentage of the number of filled offers out of the total number of published offers. The range for this indicator will be between 60% and 70%.

The measurement of the indicators will be carried out annually and will be reflected in a report.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

FORMATS: Information reflected in the job placement management platform. Indicator measurement reports. Complaints and claims log.

Extract from the Internship Management and Career Guidance process

The objective of this process is to facilitate the appreciation of the School's students, which is what sets them apart from other candidates in a selection process, but also to support them in communicating this in an engaging way. Aware of the importance of both factors, the International Postgraduate School supports students through career guidance.

The Employment Department is the International Postgraduate School's body responsible for student employability and career guidance, serving as the link between students and the companies or institutions seeking employment. To this end, each area of knowledge at the School has a designated employment tutor who accompanies students from the first day they enroll in the corresponding training program and is responsible for their guidance and job placement. The General Management has ultimate responsibility for this process.

The professional guidance and job placement services offered by the International Postgraduate School are as follows:

When the student enrolls in the training program, he/she receives a first call from the person who will be his/her employment tutor to make a interview with structured questionnaire where you can learn about your professional and personal situation with the aim of assess student employability To provide appropriate employment support, job prospecting, and job placement. The following data is collected for this purpose:

· Personal data.

· Training.

· Professional experience.

· Job search tools you use (updated CV, LinkedIn, etc.).

· Language level

· Competencies.

· Motivation.

· Information on previous professional internships.

Once this initial information has been obtained from the students, the employment tutor continues with the student orientation process, accompanying them throughout their development in the training program.

Likewise, at the International Postgraduate School we are aware of the importance of having a differentiated online professional profile from the rest of the candidates, which is why we work from the first day students join the School on consciously managing their personal brand and seeking employment through professional social media. This support will be provided through individual sessions and through the mandatory cross-curricular subject of personal branding in all EIP Master's degrees.

The International Postgraduate School's Employment Department is also ultimately responsible for job placement between companies and institutions and the students themselves.

The International Postgraduate School provides a digital platform where students, companies, and institutions with which it has collaboration agreements can complete their profile. They will have the guidance and support of their assigned tutor at all times.

In relation to this career guidance process, the International Postgraduate School's management defines, applies, and monitors the following indicators:

– Number of requests for job guidance.

– Number of job guidance requests answered out of the total number of requests. The range for this indicator will be between 80% and 95%.

The measurement of the indicators will be carried out annually and will be reflected in a report.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

FORMATS: initial structural interview form, digital employment platform and minutes.

Extract from the Procedure for Analysis of Academic Results.

At the International Graduate School, academic performance is one of the pillars on which the quality of the educational system is based.

The analysis of academic performance is included in the Management Reviews of the IMS, which aim to ensure its suitability, adequacy, effectiveness, and continuous improvement.

These reviews are conducted in regular meetings with a minimum frequency of one every twelve months; however, at Management's discretion, special meetings may be held at any time.

Management Review meetings are mandatory for management and the system manager, as well as any personnel deemed appropriate by management.

He objective of the analysis procedure of academic results is to analyze the academic performance of students in order to implement appropriate corrective measures to prevent the dropout rate and situations of low academic performance that affect students participating in the different programs to provide them with the necessary support to ensure the complete acquisition of knowledge, skills and abilities of the educational program.

This procedure is linked to the Academic Monitoring Procedure and the tutorial system's dashboards. Thus, in each Master's program, the academic coordinator/a assumes among its responsibilities the analysis of academic results. The General Directorate will have ultimate responsibility for this procedure.

In relation to this Procedure for analysis and academic results, the Program Management defines, applies and monitors the following: indicators:

· Number of students taking the exam out of the total number enrolled in the subject. The standard for this indicator will be equal to or greater than 50%.

· Number of students who pass the subject out of the total number of students taking the exam. The standard for this indicator will be equal to or greater than 66%.

· Students who pass the course out of the total number of students enrolled (active) in the course. The standard for this indicator will be equal to or greater than 33%.

· Number of students applying for Master's Thesis out of the total number registered for the Master's Thesis call. The standard for this indicator will be equal to or greater than 50%.

· Students who pass the Master's Thesis out of the total number of students taking the Master's Thesis. The standard for this indicator will be equal to or greater than 66%.

· Students who pass the Master's Thesis out of the total number of enrolled (active) students in the current session. The standard for this indicator will be equal to or greater than 33%.

· Students completing mandatory curricular internships out of the total enrolled student body. The standard for this indicator will be equal to or greater than 50%.

· Students who complete mandatory curricular internships out of the total number of students completing internships. The standard for this indicator will be equal to or greater than 66%.

· Students who complete mandatory curricular internships out of the total enrolled student body. The standard for this indicator will be equal to or greater than 33%.

· Students who successfully complete the training program out of the total number enrolled. The standard for this indicator will be equal to or greater than 33%.

The measurement of the indicators will be carried out by the Academic Department at two times in each call: after the 50% of the program has been delivered and at the end of the call.

In the calculation of the indicators, they will be computed in the item number of students enrolled in the call to students who have dropped out due to abandonment and the following will be deducted from the calculation:

· Students with suspended enrollment.

· Students with edition change.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

 FORMATS: Teletraining platform. Academic records. Indicator measurement minutes. 

Extract from the Procedure for the Evaluation Process of job placement, employability and graduate satisfaction.

At the International Postgraduate School, the evaluation of job placement, employability, and graduate satisfaction is linked to two other procedures: customer satisfaction and review and improvement of the training program.

The evaluation of the aspects outlined is included in the Management Reviews of the IMS, which aim to ensure its suitability, adequacy, effectiveness, and continuous improvement.

These reviews are conducted in regular meetings with a minimum frequency of one every twelve months; however, at Management's discretion, special meetings may be held at any time.

Management Review meetings are mandatory for management and the system manager, as well as any personnel deemed appropriate by management.

He aim The purpose of this evaluation is to measure the degree of customer/student loyalty and the suitability of the training program to market conditions. This process analyzes the consistency between the contextualization carried out at the time of program design and the graduate profile, in order to adopt the necessary improvements and conduct the corresponding follow-up. This procedure applies to all training programs offered and taught by the International Postgraduate School.

This procedure is linked to the Quality Manual and the evaluation questionnaires associated with the indicators. To assess the degree of graduate loyalty and obtain data regarding their employment status, a survey methodology will be used with an appropriate sample based on a structured questionnaire that will provide the information necessary to complete/quantify the indicators.

In relation to this Procedure, the Program Management defines, applies and monitors the following indicators:

· 1. Graduate employment rate.

· 2. Unemployment rate of graduates.

· 3. Rate of inactive graduates.

· 4. Temporary employment rate for graduates.

· 5. Rate of graduates with full-time employment.

· 6. Underemployment Rate (Level of training most appropriate to perform your job).

· 7. Rate of graduates experiencing long-term unemployment. (Job search time and age).

· 8. Graduate Employability Rate (Calculated as a weighted average of indicators 2, 4, 6, 7).

· 9. Loyalty rate. Students who would or would not take the same Master's degree again.

· 10. Loyalty percentage: Students who would recommend the Master's degree to others.

The measurement of the indicator will be carried out by the Department of Employment annually on a sample of graduates, 2 and 5 years after graduation. The General Directorate will have ultimate responsibility for this procedure.

In assessing the indicators, the current rates for university graduates in Spain, as published by official bodies (INE, SEPE, etc.), will be taken into account. The optimal range will be those indicators whose values represent an improvement compared to these rates, with the aim of analyzing the impact of EIP programs on the employability of the graduate group.

In each Master's program, the Employment Department is responsible for analyzing the results of the student employability and loyalty survey.

In accordance with the Comprehensive Quality Management System, this procedure will be subject to periodic reviews on an annual basis or less frequently in situations of change where deemed appropriate.

Formats: Graduate survey. Indicator measurement reports.